Effective Date: 22.11.2024

1. Everything that happens in our therapy session remains confidential between us, with the following exceptions:

• We will discuss aspects of our work in supervision with students, peers or supervisors, but your identity will remain protected.
• When required by law, which is very rare, we may contact another medical professional and/or your emergency contact if we believe you are likely to cause serious injury to yourself or others. We may do this without consultation with you if you are not in a position to discuss other options with us.
• The administration and other scheduling platforms (such as Lybrate) will have your name & number for the purposes of scheduling.

2. We hold the value of your confidentiality in the highest regard. We would like to inform you that all the details that the client mentions on the website forms will be handled directly and only by our administration for the purpose of maintaining general records and appointments. Details discussed within the therapeutic space are not included here and are kept strictly confidential.

3. Our professionals reserve the right to discontinue therapy owing to their mental health and sense of security. We request you to let us know in case any clarification is needed in this regard.

4. In event of equipment failure or technical glitches within an online session, the session timings may be adjusted and no extra charges shall be incurred. This can further be discussed with your Psychologist.

5. Our mental health professionals do maintain an electronic record for each patient for whom they provide remote services. Such a record will include an assessment, client identification information, contact information, history, treatment plan, informed consent, and other information about fees and billing.